San Antonio Toros
User
San Antonio Toros

Privacy Policy

Effective Date: March 8, 2026

This Privacy Policy describes how Red Flame Media LLC (FlatFeeTickets), and the San Antonio Toros organization (collectively, “we,” “us,” or “our”) collect, use, disclose, and protect personal information when you visit or make a purchase through tickets.cofltoros.com (the “Site”). By using the Site, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

1.1 Information You Provide

When you purchase tickets, create an account, subscribe to our newsletter, or contact us, we may collect:

  • Full name
  • Email address
  • Phone number
  • Billing address
  • Payment information (processed securely by our payment provider; see Section 5)
  • Event preferences and ticket selections
  • Any other information you voluntarily provide through forms or correspondence

1.2 Information Collected Automatically

When you visit the Site, we automatically collect certain technical information, including:

  • IP address and approximate geolocation
  • Browser type, version, and language preference
  • Device type and operating system
  • Pages viewed, time spent on pages, and navigation path
  • Referring URL
  • Cookies and similar tracking technologies (see Section 6)

1.3 Information from Third Parties

We may receive information about you from third-party services we integrate with, such as payment processors, analytics providers, and event management platforms, solely for the purpose of fulfilling your ticket orders and improving our services.

2. How We Use Your Information

We use the information we collect for the following purposes:

  • Processing and fulfilling ticket orders, including sending order confirmations and e-tickets
  • Communicating with you about your purchases, account, or inquiries
  • Sending promotional emails, newsletters, and event updates (with your consent, where required)
  • Improving our Site, services, and customer experience
  • Detecting and preventing fraud, unauthorized transactions, and other illegal activities
  • Complying with legal obligations and enforcing our terms of service
  • Generating aggregated, anonymized analytics to understand usage trends

3. How We Share Your Information

We do not sell your personal information. We may share your information in the following limited circumstances:

  • Payment Processors: Your payment information is transmitted directly to Stripe, Inc. via their Stripe Connect platform for secure transaction processing. We do not store your full credit card number on our servers.
  • Event Management: Ticket and attendee data is shared with FooEvents and the San Antonio Toros organization to facilitate event entry, attendee verification, and event-day operations.
  • Email Service Providers: We use Twilio SendGrid to deliver transactional emails (order confirmations, e-tickets) and, where you have opted in, marketing communications.
  • Hosting and Infrastructure: Our Site is hosted on WordPress/WooCommerce infrastructure. Your data may be processed by our hosting provider in the course of delivering the Site.
  • Legal Requirements: We may disclose your information if required to do so by law, in response to valid legal process, or to protect the rights, property, or safety of our organization, our users, or the public.
  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify you of any such change.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes described in this policy, including to complete transactions, provide customer support, comply with legal obligations, and resolve disputes. Order records are retained in accordance with applicable tax and commercial record-keeping requirements. You may request deletion of your personal data at any time (see Section 8).

5. Payment Security

All payment transactions are processed through Stripe, Inc. via the Stripe Connect platform, with FlatFeeTickets acting as the marketplace facilitator. Your payment card details are transmitted directly to Stripe using industry-standard TLS encryption and are never stored on our servers. Stripe is certified as a PCI Level 1 Service Provider, the highest level of certification in the payment card industry. For more information, please review Stripe’s privacy policy.

6. Cookies and Tracking Technologies

We use cookies and similar technologies to operate and improve the Site:

  • Essential Cookies: Required for Site functionality, such as maintaining your shopping cart and session state. These cannot be disabled.
  • Analytics Cookies: Help us understand how visitors interact with the Site so we can improve performance and user experience.
  • Marketing Cookies: Used to deliver relevant promotional content and measure campaign effectiveness, only with your consent where required by law.

Most web browsers allow you to manage cookie preferences through their settings. Disabling certain cookies may affect Site functionality.

7. Third-Party Links

The Site may contain links to third-party websites, including social media platforms, sponsor sites, and league pages. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

8. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information:

  • Access & Portability: You may request a copy of the personal information we hold about you.
  • Correction: You may request that we update or correct inaccurate information.
  • Deletion: You may request that we delete your personal information, subject to legal retention requirements.
  • Opt-Out of Marketing: You may unsubscribe from promotional emails at any time by clicking the “unsubscribe” link in any marketing email or by contacting us directly.
  • Do Not Track: Our Site does not currently respond to “Do Not Track” browser signals.

To exercise any of these rights, please contact us using the information in Section 11.

9. Texas & U.S. Privacy Disclosures

If you are a resident of Texas or another U.S. state with applicable privacy legislation, you may have additional rights under state law, including the right to know what personal data we collect, the right to delete personal data, and the right to opt out of the sale of personal data. As stated above, we do not sell personal information. To exercise any rights available to you under applicable state law, please contact us using the information in Section 11.

10. Children’s Privacy

The Site is not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected such information, we will take steps to delete it promptly. If you believe a child under 13 has provided us with personal information, please contact us immediately.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

San Antonio Toros — Ticket Operations
Website: tickets.cofltoros.com
Email: info@cofltoros.com
Location: San Antonio, Texas

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make material changes, we will update the “Effective Date” at the top of this page. We encourage you to review this policy periodically. Your continued use of the Site after any changes constitutes acceptance of the updated policy.

© 2026 San Antonio Toros. All rights reserved.